If you're having an issue logging into your Unplug account, you may be attempting to log in with an incorrect email address, an incorrect password, or an incorrect login method.
Please review our suggestions below:
Incorrect Email Address Troubleshooting:
If you are experiencing a login error, your Unplug account might be associated with an alternative email address. We ask that you attempt to log in with all possible email addresses that could be associated with your account.
Alternatively, your Unplug account might be associated with a completely different login method such as Apple Sign-In or Facebook. If you have ever used Apple Sign-In to login to your account, you will need to continue logging in that way. If you have ever used Facebook to login, please try logging in with Facebook or try logging in with your Facebook account email.
Incorrect Password Troubleshooting:
If you have forgotten your password, not to worry! Please enter your Unplug account email on this page to have the reset link sent to your email inbox.
Please note: The reset password email will only come into your inbox if you enter an email address that is connected to an Unplug account. If you do not receive a reset password email, then your Unplug account is likely associated with a different email or login method.
Please note: The reset password process only works if you login to your account using the email or Facebook option. If you have ever used Apple Sign In to login, you will need to continue logging in that way.
If you continue to experience login issues, please contact us at firstname.lastname@example.org and we'll be happy to assist you.