I redeemed the offer but I am locked out of the app. September 03, 2021 21:46 Updated Please make sure you are logged into the app under the email you used when your redeemed the offer. If you need further assistance, please contact us at firstname.lastname@example.org - we are happy to help! Related articles How can I download videos for offline viewing? I see pricing under My Subscription in my account but I should not be paying anything.