We’re sorry if you’re experiencing issues with your profile stats or daily streak — we know how motivating it can be to see your progress, and we understand how frustrating it can feel when it disappears unexpectedly.
There are a few known reasons why your daily streak may reset:
1. Traveling Across Time Zones
If you've recently traveled to a different time zone, your streak may be affected. For example, if you live in New York (EST) and travel to Los Angeles (PST), the shift in local time can disrupt the app’s tracking, even if you're still meditating every day.
2. Late-Night Meditations
Your session is counted based on when it ends, not when it starts. So if you begin a meditation at 11:45 PM on Monday but the session finishes after 12:00 AM Tuesday, the app will count it as a Tuesday session. If you didn’t meditate earlier on Monday, that day may not be recorded.
3. 24-Hour Window Rule
The app tracks your streak within a rolling 24-hour window from your last session — not a strict midnight-to-midnight schedule. If more than 24 hours pass between sessions, your streak may reset, even if you meditated "on both days" according to the calendar.
Need More Help?
Don’t worry — if your streak was lost, we’ve got your back! Just send us an email at support@unplug.com, and we’ll be happy to restore it for you.
If you're experiencing other issues with your profile stats, please include a screenshot or screen recording in your message so we can better understand and resolve the issue as quickly as possible.